Refund Policy

Our Refund policy is valid for 10 days after delivery of the product. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Before you send your purchase back to us, intimate us about the nature of the problem through the telephone number/ email mentioned on the product package.

There are certain situations where only partial refunds are granted: 

• Products with obvious signs of use
• Any item not in its original condition is damaged or is missing parts for reasons not due to our error.
• Any item that is returned more than 10 days after delivery

Refunds 

Once your return is received and inspected, we will send you an email/ message to notify you that we have received your returned item. We will also notify you of the approval status of your refund.

If you are eligible for a refund, your refund will be processed within three working days. The credit will automatically be applied to your credit card or original method of payment. The number of days taken for the amount to reflect in your account may vary depending on the bank/ credit card company. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company/ bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales[at]headstreams.org

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales[at]headstreams.org and send your item to: No.2200; 5 E Cross, 17 A Main, HAL II Stage, Bengaluru – 560 008, Karnataka, India

Shipping

To return your product, you should mail your product to: No.2200; 5 E Cross, 17 A Main, HAL II Stage, Bengaluru – 560 008, Karnataka, India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over Rs. 1000, you should consider using a trackable shipping service or purchasing shipping insurance.